Q&A

FAQ

Frequently Asked Questions List

【Access / Parking】
About access by car
When coming from Kyoto:
Keinawa Expressway to Kizu IC-From Kizu IC, take Route 24 to Kintetsu Nara Station for about 15 minutes

When coming…Continue reading
【Hotel facilities / Equipment】
About massage
If you would like to receive a massage in your room, please contact the front desk (dial 8) to make a reservation.
　• 40-minute course
　• 60…Continue reading
【Hotel / Guest rooms】
Is it possible to order additional dishes?
Yes, you can order additional menus such as the following.
Please make your reservation by 12:00 three days in advance.

Domestic beef loin …Continue reading
【Hotel / Guest rooms】
Can I send my luggage?
Yes, we will keep your luggage.
Please write the date of stay and the name of your reservation on the form and send it to us.

Delivery addr…Continue reading
【Hotel / Guest rooms】
When will the cancellation fee be charged?
The cancellation fee will be charged as follows.

On the day of arrival　　　　　　　　:100% of room rate
The day before　　　　　　　　:50% of room rate　
F…Continue reading
【Hotel / Guest rooms】
Is dinner a room meal?
Yes, dinner will be served in your room or in a private room.
【Hotel / Guest rooms】
About the start time of dinner
Dinner is served from 17:30 to 19:00.
We will ask you for your request every 30 minutes.
Meals will finish by 9pm.
【Hotel / Guest rooms】
Where is the breakfast venue?
Breakfast is served in the large hall on the 1st floor.
【Hotel / Guest rooms】
I'm allergic to food ...
Please let us know in advance the source of allergies (eg eggs, buckwheat noodles, etc.) and your information (eg adults, elementary school …Continue reading
【Bathing / Baths】
About bathing time in the large communal bath
There is one large communal bath for each man and woman.
At the quaint "Ancient Hinoki Bath" bathhouse, you can relax in the scent of cypres…Continue reading
【Bathing / Baths】
About public bath amenities
Men's bath::
2 hair dryers, shampoo, conditioner, body soap, heel cleaner, face and hand soap, skin care emulsion, skin care lotion, water s…Continue reading
【Hotel facilities / Equipment】
About coin laundry
There is a coin launderette (charged) on the 2nd floor of the hotel.

Detergents are sold at the front desk on the 1st floor.50 yen per bag(…Continue reading
【Hotel facilities / Equipment】
Do you have a vending machine?
There is a vending machine on the 1st floor of the hotel.
Juice and beer are available for purchase.
【Information on surrounding area】
About convenience stores
As soon as you exit Kintetsu Nara Station, you will find 7-Eleven and a Lawson.

It is convenient to use this.
【Information on surrounding area】
Please tell me the tourist information of the surrounding area.
There are various sightseeing spots such as Nara Park" and "Kohfukuji Temple" within walking distance of this facility.
Please see "Peripher…Continue reading
【Hotel / Guest rooms】
It's a celebration, can you prepare a cake?
Yes, we can provide whole cakes at an additional cost.

If the date is close, it may be difficult to prepare, so please contact us by noon t…Continue reading
【Hotel / Guest rooms】
What is the breakfast menu?
You can choose from two types of breakfast: Japanese or Western.

For Japanese cuisine, you can also enjoy Nara's specialty, tea porridge.
【Hotel / Guest rooms】
What are the check-in and check-out times?
Check-in is from 15:30 (final check-in):22:00), and check-out is until 10:00.
*If you arrive later than 18:00, please contact us.

☆For dinn…Continue reading
【Hotel / Guest rooms】
About non-smoking rooms
All rooms at this facility are non-smoking.We will provide a comfortable, safe and secure space.
【Pets】
Can pets stay?
We apologize for the inconvenience, but we do not allow pets to stay with us.Please understand.
【Banquet rooms / Conference rooms】
Is there a banquet hall?
Yes, there is one large hall (182 square meters) and one small banquet hall (36 square meters).

The hall can be divided into "91 square met…Continue reading
【Hotel facilities / Equipment】
About the massage machine
There is a massage machine on the 1st floor of the hotel.
It can be used for free.
【Bathing / Baths】
Is there a baby chair for the bathroom in the public bath?
For hygiene reasons, it is not permanently installed in the large communal bath, but we will prepare it if you contact the front desk.
【Hotel / Guest rooms】
I'd like to have a baby diaper bucket ready.
Please contact the front desk.It is available.
As the number is limited, please contact us as soon as possible.
【Hotel / Guest rooms】
Can I use a credit card?
Yes.The following cards can be used.
Visa,Master,JCB,American Express,Diners Club,UnionPay,debit card,UC,DC,NICOS,UFJ,SAISON CARD

*It may d…Continue reading
【Hotel / Guest rooms】
Can I use the internet in my room?
Yes, all rooms are free to use.
Wi-Fi is also available.

☆We do not rent computers or tablets, so please bring your own device.
【Hotel / Guest rooms】
About room facilities and amenities
The following are available as basic equipment.

Face towel / bath towel,Toothbrush kit,Shampoo / Hair conditioner,Body soap / soap,Shaver((…Continue reading
【Hotel / Guest rooms】
What about car and luggage storage before check-in / after check-in?
Luggage can be stored before check-in or after check-out.

☆As for automobiles, there is no parking space at this facility, so the usage met…Continue reading
【Access / Parking】
If you come by train
When coming from Kyoto:
About 40 minutes from Kyoto Station to Nara Station Kintetsu Limited Express.Kintetsu Nara Station, Exit 1 for 2 to …Continue reading
【Access / Parking】
About parking lot
We apologize for the inconvenience, but after April 1, 2018, you will not be able to park your car in the main building parking lot.

We apo…Continue reading