Q&A

FAQ

Frequently Asked Questions List

【Hotel / Guest rooms】
Is it possible to order additional dishes?
Yes, you can order additional menus such as the following.
Please make your reservation by 12:00 three days in advance.

Domestic beef loin …Continue reading
【Hotel / Guest rooms】
Can I send my luggage?
Yes, we will keep your luggage.
Please write the date of stay and the name of your reservation on the form and send it to us.

Delivery addr…Continue reading
【Hotel / Guest rooms】
When will the cancellation fee be charged?
The cancellation fee will be charged as follows.

On the day of arrival　　　　　　　　:100% of room rate
The day before　　　　　　　　:50% of room rate　
F…Continue reading
【Hotel / Guest rooms】
Is dinner a room meal?
Yes, dinner will be served in your room or in a private room.
【Hotel / Guest rooms】
About the start time of dinner
Dinner is served from 17:30 to 19:00.
We will ask you for your request every 30 minutes.
Meals will finish by 9pm.
【Hotel / Guest rooms】
Where is the breakfast venue?
Breakfast is served in the large hall on the 1st floor.
【Hotel / Guest rooms】
I'm allergic to food ...
Please let us know in advance the source of allergies (eg eggs, buckwheat noodles, etc.) and your information (eg adults, elementary school …Continue reading
【Hotel / Guest rooms】
It's a celebration, can you prepare a cake?
Yes, we can provide whole cakes at an additional cost.

If the date is close, it may be difficult to prepare, so please contact us by noon t…Continue reading
【Hotel / Guest rooms】
What is the breakfast menu?
You can choose from two types of breakfast: Japanese or Western.

For Japanese cuisine, you can also enjoy Nara's specialty, tea porridge.
【Hotel / Guest rooms】
What are the check-in and check-out times?
Check-in is from 15:30 (final check-in):22:00), and check-out is until 10:00.
*If you arrive later than 18:00, please contact us.

☆For dinn…Continue reading
【Hotel / Guest rooms】
About non-smoking rooms
All rooms at this facility are non-smoking.We will provide a comfortable, safe and secure space.
【Hotel / Guest rooms】
I'd like to have a baby diaper bucket ready.
Please contact the front desk.It is available.
As the number is limited, please contact us as soon as possible.
【Hotel / Guest rooms】
Can I use a credit card?
Yes.The following cards can be used.
Visa,Master,JCB,American Express,Diners Club,UnionPay,debit card,UC,DC,NICOS,UFJ,SAISON CARD

*It may d…Continue reading
【Hotel / Guest rooms】
Can I use the internet in my room?
Yes, all rooms are free to use.
Wi-Fi is also available.

☆We do not rent computers or tablets, so please bring your own device.
【Hotel / Guest rooms】
About room facilities and amenities
The following are available as basic equipment.

Face towel / bath towel,Toothbrush kit,Shampoo / Hair conditioner,Body soap / soap,Shaver((…Continue reading
【Hotel / Guest rooms】
What about car and luggage storage before check-in / after check-in?
Luggage can be stored before check-in or after check-out.

☆As for automobiles, there is no parking space at this facility, so the usage met…Continue reading